The carrier is
required to contact you at least 24 hours in advance of their
arrival. Be present to receive your shipment or have an
authorized person wait on-site.
If the carrier is
held up from completing the job, through no fault of their own
and basically waiting on you, you will be charged accordingly.
The carrier gives you a window of 2 free hours.
If you are not
available to receive your shipment after the 2 hours, your
shipment will be placed into a storage facility at your expense.
This means you will have to pay for a number of additional
charges, including, but not limited to:
The effort it took
to place your items into storage.
The renting of the
The time, manpower,
and the truck that will be required for the carriers to
retrieve your items from storage and deliver them to your
Read all paperwork
carefully. Don't sign anything until you are in full agreement
with what is written. Does the final price match the estimate
that you were given? Write down the carrier's reasons for any
The carrier has the
option and legal right to bill you before he unloads your items.
If you refuse to pay, he has the legal right to place your items
into storage at your expense.
Check off the items
on the inventory sheet, as they are unloaded into your place.
Check the condition
of each item and look for any damages. If you should find any
damages to your items, write them down in 'exceptions' column
next to the item on the inventory sheet. Take photographs if
If there is external
damage to boxes that you packed yourself, write it down next
to the box number listed on the inventory sheet. You won't
know if there is damage to its contents but in case there is,
the poorly handled boxes may help determine if the movers are
liable. Save all damaged boxes to help validate your claim.
List all missing
boxes and items.
If it is stipulated
in the bill of lading, make sure the movers reassemble all
items that they disassembled.
If you notice
damages or missing articles, it doesn't help to argue with the
carrier. Your claim must be filed and settled with the moving
company. Contact them immediately. Request that they send a
representative or hire an independent adjuster to inspect the
Do not attempt to
repair or polish any furniture that is damaged. You may either
cause further damage or alterations to the scratches that make
the damages look old.
Call the moving
company and request a claim form. You must file your loss or
damage claim against the moving company within 9 months after
your shipment has been delivered.
is a very busy time. You may not notice all damages immediately.
Don't think that you have to unpack and scrutinize everything
all in one day. Remember that you have up to 9 months from the
delivery date to claim damage.